Frequently Asked Questions

We're currently shipping across Canada to locations serviced by Purolator. Once the strike is over, we'll resume shipping with Canada Post.

For the duration of the Canada Post strike we are unable to ship to PO Boxes/General Delivery and to the USA.

• Most orders are processed and picked up by the carrier within 24 business hours, but this may take up to 3 days.
• Most deliveries take approximately 2–7 business days, depending on your address.
• Paid shipping charges are not refundable if package arrives after estimated delivery date.

Due to the ongoing strike, packages shipped via Canada Post prior to November 15, 2024 may experience delays. Upon strike resolution, Canada Post will update package status and tracking.

Canadian orders $95 or more (before tax and after discount) receive FREE Purolator Shipping. Once received by Purolator, orders arrive in approximately 2–7 business days.

• Orders less than $95 ship via cost $12.00 + tax.
• Yukon, Northwest Territories and Nunavut do not qualify for free shipping. A flat shipping charge of $30 + tax applies.
• Delivery may take longer to remote destinations and do not qualify for shipping refunds if package arrives after quoted date.

If you are shopping from the United States, please see our shipping rates and information here.

Most orders will ship from a single location. However, we will occasionally ship from multiple locations, so you may receive your order in multiple parts. If items from your order are shipped from multiple locations, we will send you tracking information for each package as they become available.

You will receive a shipping confirmation for each package that is sent. Click "Track My Order" in your shipping confirmation email to see the status of all the shipments from your order.

As long as your order hasn’t shipped, we can make changes or modifications to your address. Please contact us immediately with your invoice number.

WRONG ADDRESS DISCLAIMER: It is the responsibility of the purchaser to make sure that the shipping address is correct. If you provide the wrong shipping address, please contact us as soon as possible to attempt to correct the address. Once the package is shipped, we cannot guarantee that Canada Post will be able to change the delivery address.

There may be a fee to correct the address once it has left our shipping facility and is in transit with Canada Post. If the item has arrived back at our facility ("return to sender") there may be additional shipping charges required to re-ship your package. Please note that since we ship with Canada Post, if you have a PO Box, you must provide it as the shipping address since Canada Post will not deliver to the street address if that information is not provided.

Due to the ongoing Canada Post strike packages shipped prior to November 15, 2024 may experience delays and delivery estimates may not be met. Once the strike is resolved tracking information, including updated delivery dates, will be automatically updated and available on the Canada Post tracking site. We appreciate your patience and ask that you wait for the updated tracking.

• If you believe your package has been lost, please contact us with your order number within 90 days of the shipping date. A customer service representative will initiate a lost package claim with the shipping company. Please note, investigations typically take approximately 15 business days to complete, and packages destined for the USA may take longer. Refunds or replacement products will only be issued once the investigation is complete.
• If you’re using a freight forwarding service and the package(s) have been confirmed as received at the service, please contact them directly for further assistance. Please note, we can only assist with tracking and delivery to the shipping address provided on your order.

Your order confirmation email will be sent to you after you place your order. Please allow a few moments for the email to send.

If you don't see your order confirmation in your inbox, please check your junk/spam folder. If you still can't find it, please email info@belowthebelt.com.

Our inventory is constantly updating and sometimes an item sells out faster than it updates on the site. If this occurs to your order, we’ll send you an email with your updated invoice.

Your order may be cancelled as long as your order hasn’t shipped. Please contact us to submit a cancelation request.

We are not able to cancel an order once it has shipped, but you can return it to us once it arrives.

We accept returns within 21 days of their delivery date. Sale items are also eligible for return/exchange. Items must be in unworn, unwashed, and original condition. Proof of purchase is required. Exclusions may apply see our returns page for more details. Original shipping fees, if any, are not refundable.

Holiday return policy may apply see our returns page for more details.

You can return your item(s)to your local Below The Belt store or via mail. Proof of purchase is required. In store returns are complimentary and mail returns are $12+tax. Submit a return label request to return via mail.

For more information, see our returns page.

Items received as a gift may be returned or exchanged in store with a proof of purchase. Exchanges are issued to a Gift Card. Returns can only be processed to the original method of payment.

Please sign up for our newsletter to receive a discount code on your first online order. We will send you a subscription confirmation email once you have signed up. Please confirm your subscription and then you will automatically be sent your welcome discount code in an email called "Welcome to Below The Belt".

If you can't find your welcome discount code, please check your junk/spam folder. If you still can't find it, please send us an email.

To pick up your order, you will need a copy of your Ready for Pickup email (either on your mobile device or printed) and a piece of ID. We will verify that the name on your order matches the name on your ID to make sure it is going to the correct person. If you would like someone else to pick up your order for you, please reply to your Ready for Pickup email with their full name.

It typically takes 24 hours to prepare you order for pickup. Please wait until you receive the Ready for Pickup email prior to proceeding to the Below The Belt location to pick up your order.

You can have someone else pick up your order for you. Please contact the store prior to their arrival so it can be verified that your order is going to the correct person. We may refuse pickup of your order if we do not have this information.

Your order will be held for up to 1 week once the order is ready for pickup. Orders that are not picked up after 1 week will be refunded back to the original method of payment.

We encourage you to go bag-less or bring your own bags when picking up you order. We have sustainable and reusable bag options to available for purchase in-store.

You can return an order you picked up at any Below The Belt location within 21 days of the pick up date. Item(s) must be in original, unworn, and unwashed condition. Return will be processed to the original method of payment.

Below The Belt Gift Cards and E-Gift Cards are with a Pin accepted online. Below The Belt Gift Cards and E-Gift Cards without a Pin are not currently able to be used as a method of payment online, however can be used to complete a purchase in store.

Gift Cards are available for purchase in-store or online. 

To check the balance of your gift card, please use our Gift Card Balance Checker or proceed to any Below The Belt location. If you have any issues please contact us at info@belowthebelt.com

PST will be automatically deducted from children's items if you are shipping to a qualifying region. We are not able to provide tax exemptions for adult sized clothing that is purchased for children online.

If you believe you qualify for a tax exemption that has not been automatically applied, reach out to us at info@belowthebelt.com

Discount codes are applicable to online purchases only and cannot be combined with other discount codes, promotions, or offers.

Apply online or in-store (find a store near you).